Simplicity is powerful…

I am a big admirer of Andrea Sutcliffe, CEO of the Social Care Institute for Excellence. Andrea is a breath of fresh air. I will never forget the time I was sitting in the basement of the SCIE offices ( a long story, don’t ask…) trying to round up people to do some recordings for the new electronic Whose Shoes?® – Making It Real. Twitter is a powerful tool in these circumstances. A quick DM and, within a very short space of time, Andrea had found me lots of ‘volunteers’ … and, of course, volunteeered herself too.
Let’s just do it! This is a simple example. But simplicity can be powerful because we don’t really n-e-e-d to make everything SO complicated… 😉

Anyway, I was not surprised to hear that Andrea’s early career included some lowly, ‘real’ experiences, working as a cleaner in the NHS. Andrea has written a great blog about this: The Francis Report – what I did in 1983 is just as important today.

You need to read the blog itself but here are some quotes I picked out highlighting the difference made by simple, everday acts of kindness and compassion :

“…the impact a kind word, or a smile at the right time, could have for someone at their most vulnerable.”
“I remember one woman saying that I was the only person who had been nice to her all day – I hadn’t done much, but it had meant a lot to her.”
“This is about culture – encouraging and enhancing a culture where a human response is natural, recognised and valued.”

NUTSHELL COMMUNICATIONS - no straplineSimply connecting.
With our core values as human beings. Powerful.

Enough said.

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About Gill Phillips - Whose Shoes?

Passionate about personalisation in health & social care. Creator of Whose Shoes? - an imaginative approach to helping people work together to improve lives. http://nutshellcomms.co.uk
This entry was posted in Blogs, compassion, in my shoes, personalisation, social care, social media, TLAP - Making It Real, well-being and tagged , , , , , , , , , , , , , , , . Bookmark the permalink.

4 Responses to Simplicity is powerful…

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