Maternity – how we are working together to deliver a better experience

The last few months have been very exciting, linking in with a passionate community of people wanting to make a real difference in ‘maternity experience’, using the  Whose Shoes? approach to quality improvement. This is what we have been up to.

We are running a pilot with five workshops across London, in partnership with the NHS London Strategic Clinical Network. The project is inspired and led by Florence Wilcock, a Consultant Obstetrician and Divisional Director at Kingston Hospital and with wonderful support from Kath Evans, Head of Patient Experience at NHS England.

From the beginning, this project has had lots of life – new life!

Two people came along to our final ‘Dementia Friendly Communities’ workshop in Kent to understand the Whose Shoes? approach better and see it in action – or rather participate because there is no such thing as observing one of our workshops – everyone has something to contribute; the more perspectives, the better!

I love the enthusiasm and dedication of this team!

Florence is quite new to Twitter, but has taken to it like a duck to water! Her love of her job is infectious and tweeting like this has huge benefits for the NHS and breaking down stereotypes.

Who knows how many young people Florence might inspire to follow her career path?

And a bit of much needed quirkiness

Twitter is brilliant for drumming up a bit of energy and before long I was tapping into my own local maternity fraternity (or sisterhood?) in the Midlands. I had some enlightening meetings with wonderful people to carry out further research – as well as chatting to lots of ‘service users’.

Everyone has a birth story – recalled in huge detail, which just shows how very important it is to get it right!

Gill Phillips with Jane Pollock, a.k.a @midwife_jane who invited her along to the Open Day

Gill Phillips with Jane Pollock, a.k.a @midwife_jane who invited her along to the Open Day

I visited George Eliot Maternity Hospital Open Day and had a really insightful morning. Once again I was hugely impressed with the commitment and dedication of the team.  I will let the pictures tell the story, including a little Flipagram made by the hospital team.

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And there was a ‘name the kangaroo’ competition to name the George Eliot Maternity mascot – and I won it! We won a family ticket to Twycross Zoo and it was a real pleasure to take my young friend Laura and her family last week at half term.

Laura has played a big part in this project, bravely sharing her maternity story so that others can learn.

And it looks as though we will be doing a webinar

The scenarios for our maternity project have been co-produced in order to trigger the conversations that really matter.

All sorts of people have been involved; basically anyone who has an involvement in or a view about looking after women and families during pregnancy birth and early family life.

Choice is an important theme – and just how individual this is

This, as an example, was one spontaneous tweet chat:

It is always exciting to find new topics and new perspectives – and it just shows how dedicated people are to be tweeting late on a Saturday night.

The subject of ward rounds immediately hit a chord.

And then Florence arrived, our fave #ObsOnCall arrived 🙂

And then we got into patient records

And soon it was time to prepare for our first event.  

And we kicked off the project with our first workshop in Kingston.

And inevitably some new people were lured onto Twitter 😉

Social media, informal networks and the Invisible Hordes are a
BIG part of the story

And of course the important bit is the feedback and what happens *differently* as a result of our workshops

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The feedback is extremely positive so we are all heartened by the possibilities.
Wonderful discussions. Wonderful pledges. Wonderful cakes!

Our next session is in Lewisham on 21 November. Places are at a premium but a few spots will be kept for ‘external’ people so please get in touch if you would like to know more.


About Gill Phillips - Whose Shoes?

Passionate about personalisation in health & social care. Creator of Whose Shoes? - an imaginative approach to helping people work together to improve lives.
This entry was posted in personalisation. Bookmark the permalink.

3 Responses to Maternity – how we are working together to deliver a better experience

  1. Pingback: Looking at issues from different perspectives. Now known as #thoughtdiversity … ;-) | Whose Shoes?

  2. Pingback: What does it take to build a change platform? A year ago I had no idea. #MatExp | Whose Shoes? A catalyst for change in health and social care

  3. Pingback: Birthday bonanza – #MatExp was born one year ago today! :) Florence Wilcock gets nostalgic… | Whose Shoes? A catalyst for change in health and social care

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